Outcomes
By the end of this training course, trainees will be able to
- Identify the key supervisory skills.
- Define the supervisor's roles and their related competencies for optimal performance.
- Learn the principles of Emotional Intelligence for supervisor.
- Lead a team effectively,
- Motivate others.
- Manage Conflict effectively.
Target Group
- Supervisors.
- New supervisors.
- Department Head.
- Managers.
- Team Leaders.
Contents
- The Roles & Responsibilities of the Supervisor:
- Supervision Defined.
- The Functions of the Supervisor.
- Competency & Skills Needed for supervisor.
- Practices by Effective Supervisors .
- The Challenges That Supervisors Face.
- The Changing Role of the Supervisor.
- Concept, Styles and Theories of Leadership for Supervisor:
- What is Leadership?
- Elements of Leadership.
- The Ten Commitments of Leadership.
- Leadership Styles.
- Leadership Theories.
- Emotional Intelligence and Supervision:
- What is Emotional Intelligence.
- Emotional Intelligence Competencies.
- Motivation & Influencing Others:
- Motivation: Understanding Human Behavior.
- Factors Influencing Employee Performance.
- Motivation Theories How to Motivate Employees.
- Influence.
- Conflict Resolution Strategies:
- Steps, and Tips.
- Benefits.
- Practical examples and case studies .