Outcomes
By the end of this training course, trainees will be able to:
- Clearly define a problem.
- Apply a variety of problem-solving tools and techniques to actual business problems.
- Develop a consistent problem-solving approach.
- Generate a range of effective solutions.
- Describe the decision-making process.
- Make better, more informed decisions.
- Gain the commitment of others to the solution.
Target Group
- All employees at all levels that need to improve their problem solving and decision making skills.
Contents
- What are problem-solving skills? and how problem-solving skills work.
- Steps typically used in problem-solving.
- How to Improve your problem-solving skills.
- Problem solving in roles and workplaces.
- Problem-solving tools.
- Effective problem-solving strategies.
- Decision making and decision taking .
- Practical cases.