Outcomes
By the end of this training course, participants will able to:
- Understand the purpose of your presentation .
- Strategically plan your presentation based upon an audience analysis .
- Apply verbal skills to capture and maintain audience interest .
- Apply critical listening skills and respond confidently to questions.
- Develop awareness of how effective non-verbal messages are communicated .
- Improve your written communication skills, using memos, emails and reports .
- Overcoming blocks - using mind maps for designing your power point presentation.
- Hearing your Speaking Voice, tone, articulation, pitch and volume.
- Speaking with energy .
- Design and use appropriate visual aids to support your presentation.
- Deliver and evaluate your presentation by reviewing a video of your presentation .
- Apply a rigorous communication checklist for evaluating presentations .
Target Group
- All employees have to develop their communication skills and communicate with clients , customer service, call center.
- Employees have willingness to work on leadership positions .
Contents
- Effective Communication:
- The importance of self-awareness.
- Preparation for a positive first impression.
- Barriers to effective communication.
- The conventional process model.
- Communication purposes.
- Business communication.
- Effective emails, memos.
- Effective Presentations and develop this ski.
- Understanding your audience:
- The power of deep listening.
- Key communication skills.
- Non -verbal communication.
- Presenting Reports and research.
- Communication in meetings.
- Presentation skills
- Your look, posture, gesture, eye contact.
- Using tonal Variety.
- Speaking with energy.
- Presenting your visuals.
- Non-verbal Communication.
- Non-verbal communication also impacts on a presentation:
- Tone of voice.
- The look on the presenters face.
- Posture.
- Distance.
- Eye contact
- Gestures
- From the presenter’s perspective body language must not be seen as contrary to the overall message.
- Using the Voice:
- The voice carries messages that are not defined by the words used. This is called paralanguage:
- Vocal quality.
- Volume.
- Pitch.
- Rate of speech.
- Enunciation / accent.
- Pauses.
- Using the Voice.
- Most people will respond to a voice that is:
- Interesting.
- Friendly.
- Pleasant.
- Natural.
