Outcomes
By the end of this training course, trainees will be able to : - Define and practice self-management, self-awareness, self-regulation, and empathy. - Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace. - Listen actively and effectively, prioritize schedules, and priorities. - Identify and mitigate precipitating factors and Use “I” messages.
Target Group
- All employees at all levels. - All newly appointed staff. - Private individuals.
Contents
- What is emotional intelligence: - Know yourself. - Enneagram test. - IKIGAI (Know Your Why). - Attitude improvement. - Explain how emotional intelligence can be used to improve inter-personal relationships and guide self-development. - Internal transformation. - Manage your self: - Wheel of life. - Do more great work tools . - Coaching habits. - Stress management . - Improving your strength points (knowing your areas of improvement). - Knowing and managing others: - 5 Love languages test. - Listening skills . - Empathy. - Practice. - Johari window . - The win-win technique . - The I statement. - Type of generations. - Practices.