Outcomes
By the end of this training course, trainees will be able to :
- Apply effective communication to fosters collaboration, creativity, team building, and problem-solving.
- Resolve (or avoid) internal problems with good communication that promotes active listening and respectful and professional responses.
- Improve their emotional and mental health.
- Generate bonds based on trust and transparency.
- Apply better problem–solving and conflict resolution skills.
Target Group
- Anyone needs to have an effective skills in communications.
Contents
- Know yourself :
- Comfort Zone .
- Johari window.
- Understanding communication barriers.
- Paraverbal and non-verbal communication.
- Listening and questioning.
- Mastering the art of conversation.
- Emotional intelligence.
- Describe the features.
- Importance of empathy.
- Practical cases and examples.
