Outcomes
By the end of this training course, trainees will be able to :
- Strategically plan their presentation based upon an audience analysis .
- Apply verbal skills to capture and maintain audience interest .
- Apply critical listening skills and respond confidently to questions.
- Describe how effective non-verbal messages are communicated .
- Effectively use memos, emails and reports for written communication .
- Overcoming blocks - using mind maps for designing their power point presentation.
- Utilize their speaking voice, tone, articulation, pitch and volume.
- Speaking with energy .
- Design and use appropriate visual aids to support their presentation.
- Deliver and evaluate their presentation by reviewing a video of their presentation .
- Apply a rigorous communication checklist for evaluating presentations .
Target Group
- All employees have to develop their communication skills and communicate with clients , customer service, call center.
- Employees have willingness to work on leadership positions .
Contents
- Effective Communication:
- The importance of self-awareness.
- Preparation for a positive first impression.
- Barriers to effective communication.
- The conventional process model.
- Communication purposes.
- Business communication.
- Effective emails, memos.
- Effective Presentations and develop this skill.
- Understanding your audience:
- The power of deep listening.
- Key communication skills.
- Non -verbal communication.
- Presenting reports and research.
- Communication in meetings.
- Presentation skills:
- Your look, posture, gesture, eye contact.
- Using tonal variety.
- Speaking with energy.
- Presenting your visuals.
- Non-verbal communication.
- Non-verbal communication also impacts on a presentation:
- Tone of voice.
- The look on the presenters face.
- Posture.
- Distance.
- Eye contact
- Gestures
- The presenter’s body language relationship with the overall message.
- Using the Voice (paralanguage):
- Vocal quality.
- Volume.
- Pitch.
- Rate of speech.
- Accent.
- Pauses.
- Most people will respond to a voice that is:
- Interesting.
- Friendly.
- Pleasant.
- Natural.
- Practical applications .