Outcomes
By the end of this training course, trainees will be able to :
- Develop effective communication skills.
- Improve efficiency through leadership management skills.
- Enhance and focus on negotiation process.
- Develop their team spirit and empathy.
Target Group
- All members of a team, a department, project, or an entire organization in the banking and financial institutions.
Contents
- Communication:
- Develop effective communication skills.
- Improve active listening and feedback skills.
- Reduce miscommunication and conflict.
- Improve listening and communication skills.
- Negotiation skills :
- Conduct principled negotiations that lead to wise agreements .
- Develop a confident negotiation style to avoid difficult tactics.
- Achieve win-win outcomes in negotiations.
- Improve decision-making.
- Leadership and management :
- What is emotional intelligence.
- Develop empathy skills.
- Increase understanding and appreciation of different perspectives.
- Team Building & Empathy:
- Build strong relationships with colleagues.
- Improve communication and conflict resolution skills.
- Increase teamwork and collaboration.
- Cases study and role playing.