المخرجات
By the end of this training course, trainees will be able to :
- Describe the complete lifecycle of Point of Sale (POS) transactions and the common causes of chargebacks.
- Identify and categorize chargeback types according to card schemes (Visa, MasterCard, etc.).
- Apply proper investigation and documentation procedures for chargeback disputes.
- Communicate effectively with merchants, acquiring banks, and cardholders to resolve disputes professionally.
- Utilize best practices and compliance requirements to reduce financial losses and mitigate operational risks.
- Implement monitoring and reporting tools to track POS chargeback trends and performance metrics
الفئة المستهدفة
- Banking professionals working in cards operations or disputes units.
- Staff from acquiring banks and merchant support teams.
- Risk and compliance officers involved in payment operations.
- Customer service and back-office employees handling POS transactions.
- Anyone seeking to enhance their knowledge of chargeback handling and dispute management.
المحتويات
- Overview of point of sale (POS) transaction flow and ecosystem.
- Definition, causes, and categories of chargebacks.
- Roles and responsibilities of issuers, acquirers, and merchants.
- Chargeback process steps and timeframes according to card schemes.
- Supporting documentation and evidence preparation.
- Common chargeback scenarios and case studies.
- Preventive measures and dispute resolution strategies.
- Reporting, reconciliation, and root-cause analysis for continuous improvement.
- Cases study.