General Goal
0
Contents
o Introduction to CX and the Professional Certificate in Customer Experience
o Introduction to The CX Academy
o CX and why it is critical to the banking industry and so important for sustainable business growth
o The CX Excellence Framework brought to life through global best practice case studies
o The Future with AI – “Digital when I want it, Human when I need it”
o An overview of the Professional Certificate in Customer Experience and how it can support participants’ professional development
o Q&A session
Type of Traning
Workshop
Training Activity Rate
Trainer/s
Siobhán Mallen, Michael Killeen
Training activity Hours
1
Training activity Date
22/04/2026 - 22/04/2026
Training Activity Days
Wed
Start and End Time
17:00 - 18:00
Training Activity Classification
Workshops and Conferences
Language
English
Methodology
IDL
Deadline for registration
15/04/2026
Price For Jordanian
0
Price For Non Jordanian
0
Sponsor
The CX Academy