All bank employees in the UK and internationally, particularly those new to banking, and regardless of their own specialism, who want to expand their knowledge and understanding of the business they are in – the business of banking – and have that knowledge and understanding recognised through the award of a professional banking qualification.

1. explain the purpose and function of different types of banks
and banking
2. explain what is meant by responsible and sustainable
banking, and how goals and other objectives are
articulated through a bank’s mission, vision, and values
statement
3. describe the different types of bank customers, and the
products, services and delivery channels banks provide to
meet their needs
4. describe the customer service environment and the impact of
technology on the customer experience
5. explain the purpose of banking regulation, and the principles
of good regulation and conduct
6. explain what is meant by professional and ethical banking,
and the measures in place to ensure banks and banking
professionals treat customers fairly.

All bank employees in the UK and internationally, particularly
those new to banking, and regardless of their own specialism,
who want to expand their knowledge and understanding of the
business they are in – the business of banking – and have that
knowledge and understanding recognised through the award of
a professional banking qualification.